Discussion: Access- April 17, 2015

ACRL/NY User Experience Discussion Group

Theme of “Access

Friday April 17th, 2015- 9:30am-11:00am

Mercy College, Manhattan Campus room 725

Attendees:  Linda Miles (Yeshiva Univ.), Adina Mulliken (Hunter College, CUNY), Lily Sacharow (Berkeley College, Manhattan),  Sara Tabei (Touro College), Karen Okamoto (John Jay, CUNY), Meagan Lacy (Guttman, CUNY),  Madeline Ford (Hostos, CUNY), Jill Locascio (SUNY Optometry), Mark Aaron Polger (CSI, CUNY), Carrie Marten (SUNY Purchase), Janice Dunham (JJ,CUNY), Karen Erani  (independent consultant)

Regrets: Albert Tablante (co-chair)

  1. Introduction of the discussion group by co-chair Mark Aaron Polger
  1. Introductions from the group
  1. How does access connect to UX design?
  1. Group discussed accessibility in terms of disabilities, learning disabilities, non-native English speakers
  2. Group discussed UX as face-to-face interactions, web accessibility, ADA compliance for databases, VPAT (vendor form that explains how each database strives to be ADA Compliant)
  3. Signage, web site design was also discussed
  4. Issues
    1. Entrance/turnstiles
    2. Reference desk- orientation of reference desk, purpose
    3. Stand up student kiosks
    4. Readable PDF documents versus scannable
    5. ILL –à accessible PDF files
    6. ILLiad-à asking for automatic OCR of scanned documents
    7. Signage (directional, policy, promotional)
    8. Printers /Scanners
    9. IT assistance
    10. Web site design/content/language
  1. Space—building design (connecting architects with librarians and library staff)

-Group cited a book College Libraries and Student Culture: What we know now (2012)

One colleague cited this book for the group:

College Libraries and Student Culture: What We Now Know

Edited by Lynda M. Duke and Andrew D. Asher
Item Number: 978-0-8389-1116-7


8.       Cognitive mapping (ethnographic study) can be used to best understand library users and how they access services & resources. Asking students to draw where interaction happens.

9.       Building maps/floor maps & size of signs

10.   Group discussed challenges:

a.       Time

b.      Staffing

c.       Response from their time period

d.      Resources

11.   UX must be part of the culture of the library.

12.   Culture of assessment

13.   Legal requirements for Universities to be ADA compliant

a.       7 lawsuits since 2011 on accessibility with Universities

b.      Univ. of Montana

c.       Must train faculty and staff on web accessibility

d.      Captioning on Camtasia (YouTube library tutorials)

14.   Unify service points vs. separate service points  (up for debate)

a.       Visibility is an issue. Librarians and staff need to be accessible.

b.      Some service areas have glass window

c.       Bring learning centre, writing centre, IT into the library

d.      Integrate into workflow

15.   After hours support? Who is there? Librarians, IT, public safety, circ. Staff?

a.       Leave a part of the library opened

b.      Staffing issues. Who is at the library at 3:00am? What are they doing? Who staffs the library?

c.       Are students studying, sleeping ,socializing?

16.   Donor politics and how they advocate with librarians and architects for UX

17.   Co-chair concluded lively discussion by thanking all attendees. Hope to schedule another discussion group meeting in the Fall of 2015.
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